We have revolutionized the way Filipino citizens transact with the government through the proprietary solutions that we have implemented for various Philippine government agencies.
Pilipinas Teleserv provides Filipino citizens with a stress-free alternative to acquiring their civil registry documents from the National Statistics Office (NSO) through NSOHelpline.com. Requests for birth certificates, marriage certificates, death certificates, and certificates of no marriage (CENOMAR) are made via the hotline or the website and delivered right to one’s doorstep.
Pilipinas Teleserv has transformed the way Filipino citizens transact with the Department of Foreign Affairs (DFA) through the DFA Passport Appointment System. The process of applying for a new passport and renewing an expiring passport has become much more swift and convenient as applicants can now properly plan their visits to the DFA offices.
Contact Center ng Bayan
From September 2012 until March 2014, Pilipinas Teleserv managed the Philippine Government’s ambitious Contact Center ng Bayan project, a national helpdesk that utilizes citizen vigilance to keep government offices and agents accountable for their actions. Concerned citizens can lodge complaints and request for information via the hotline, SMS, and email.
GSIS Contact Center
Pilipinas Teleserv has empowered the Government Service Insurance System (GSIS) to offer excellent service to their two million members and beneficiaries through the GSIS Contact Center. Membership concerns, pension inquiries, and even Skype appointments can all now be made remotely from anywhere in the world through any of the contact center’s multiple touch points.