25 YEARS OF EXCELLENCE
Celebrating 25 Years of Service
The Journey of Pilipinas Teleserv
As we celebrate our 25th year, we also look to the future with excitement. The BPO industry in the Philippines is evolving rapidly—with AI integration, omnichannel support, and hyper-personalized customer experience shaping the next era of service.
25+
Years of Service
1,500
Professionals
Millions
Customers Served
24/7
Support
ABOUT US
Customized Solutions.
Proven Services.
Outstanding Results.
For over 25 years, Pilipinas Teleserv has been a trusted partner of businesses across various industries, providing them with customized solutions delivered by our professional, efficient, and friendly customer care officers. We have served millions of customers, and continue to do so every day through our inbound and outbound hotline services, email, and social media support.
At Pilipinas Teleserv, we understand the power of exceptional customer care in building lasting and fruitful relationships with your market. Our team of highly skilled and friendly agents is dedicated to helping you serve your customers better.
Nearly 1,500 highly-skilled, English-speaking professionals.
Dedicated in-house software development team.
Inbound and outbound hotline services
Email and social media support
Choosing Pilipinas Teleserv means choosing a partner that is driven by a singular goal: to be the industry leader in delivering customer care solutions that surpass expectations. We continuously push the boundaries of what is possible, leveraging our expertise and staying ahead of emerging trends to ensure your success.
You can trust our proven expertise, our professionalism, and our dedication to quality. Join hands with Pilipinas Teleserv, the name synonymous with exceptional customer care solutions that work.
Customer Service
Professional and friendly customer support across all channels to ensure customer satisfaction and loyalty.
Technical Support
Expert technical assistance to resolve issues quickly and efficiently, minimizing downtime for your customers.
Back Office Support
Comprehensive back-office solutions to streamline your operations and improve overall efficiency.
Business Intelligence And Analytics
Data-driven insights to help you make informed decisions and optimize your business performance.
Customized Tools
Tailored software solutions designed specifically to meet your unique business requirements.
OUR STRENGTHS
Your Partner in Unprecedented Success
Pilipinas Teleserv isn’t just a provider of outsourcing services; we are your steadfast partner in catapulting your business towards unprecedented success. Our team of passionate professionals work tirelessly to ensure flawless execution, fueling your growth trajectory and amplifying your brand’s reputation.
With our signature flair for innovation, we reimagine the realm of customer management. Seamlessly integrating cutting-edge technology and visionary strategies, we empower companies to go beyond conventional customer service and embrace the art of customer delight. We orchestrate experiences that captivate, leaving an indelible impression on the hearts and minds of customers.
Every solution we craft is tailor-made, designed to harmonize with the unique tapestry of your business. We understand that your customers are unlike any other, and we strive to create an experience that resonates deeply with them. Our seasoned experts collaborate closely with you, meticulously shaping strategies that elevate your brand’s presence and resonate with your target audience.
Our company’s strength is fortified by the robustness of our three operational sectors:
People
Our customer care officers are highly capable of engaging with customers over the phone, through email, or social media platforms. They are trained to respond and provide solutions in a professional, timely, and friendly manner.
Our company’s strength is fortified by the robustness of our three operational sectors:
Process
Our clients entrust their businesses to us, and we do our best every day to meet and exceed our commitment to deliver only the best customer experiences. We help make our clients’ businesses responsive through customized solutions, automated processes, workflows, and systems – all uniquely built and designed to fit our clients’ diverse requirements and culture.
Our company’s strength is fortified by the robustness of our three operational sectors:
Technology
Pilipinas Teleserv’s commitment to innovation and optimization is strikingly evident in our investments in technology. Our infrastructure is best-of-breed, constantly updated to keep abreast with global industry standards. Our in-house technical support and development teams persistently monitor our systems, striving to render our clients and their customers reliable, uninterrupted service.
OUR STORY
One of the Biggest Success Stories Among Philippine Contact Centers
In 2000, Pilipinas Teleserv made an indelible mark on the map of customer management solutions. With the launch of our groundbreaking solution for the Philippine government's document facilitation challenges, we opened doors to a new era of efficiency and seamless
OUR CLIENTS
Trusted by Industry Leaders
We take immense pride in the trust and confidence that our clients have placed in us, entrusting us with their most critical customer management needs. We recognize that our success is a reflection of theirs, and we strive every day to surpass their expectations, delivering exceptional value and empowering them to scale new heights of success.
Join the ranks of industry leaders that have witnessed the transformational power of Pilipinas Teleserv.
Government Services
Inbound Sales and Fulfillment
Customer Service and Technical Support
Social Media Management and Support
OUR STORY
Be Part Of Our Team
Join us in rewriting the future of customer care. Together, we will elevate the standards of excellence and redefine the boundaries of success. Be part of a team that believes in your potential, invests in your growth, and celebrates your achievements. Apply now and embark on an extraordinary journey with Pilipinas Teleserv.
GET IN TOUCH
Let's Start a Conversation
Ready to transform your customer experience? We're here to help. Reach out to us and discover how Pilipinas Teleserv can be your trusted partner in success.
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