EXCELLENT SERVICES • CUSTOMIZED SOLUTIONS

 

At Pilipinas Teleserv, your success is our success. We believe that the most important testament to our success as a company will always be the triumph of each of our clients. Committed to this standard, we consistently deliver quick ramp ups, innovative approaches, and highly customized solutions to increase our clients’ efficiency and productivity.

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Our Vision

Pilipinas Teleserv aspires to be recognized by our customers, clients, and industry peers as the country’s leading contact center, providing excellent service and customized solutions to both our local and the global markets.

 

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The Pilipinas Teleserv Story

Pilipinas Teleserv is one of the biggest success stories among Philippine contact centers.

 

Pilipinas Teleserv put itself on the map in the year 2000 when the contact center launched NSOHelpline.com, a novel solution to the Philippine government’s problem of facilitating requests for public documents. This innovation boosted the productivity of the National Statistics Office (NSO) by presenting a reliable alternative for processing requests, almost entirely eliminating the previous need to be physically present at the NSO just to make a request. The success of this project opened many doors for Pilipinas Teleserv to serve the Philippine government by providing efficient ways to interact with its citizens.

Today, Pilipinas Teleserv boasts an accomplished array of government projects, providing an extensive variety of services from appointment systems, inquiries and claims facilitation, and projects that promote civic engagement and vigilance.

Our company continuously finds ways to facilitate more effective communication between the Philippine government and its citizens.

The company’s acuity for designing efficient, streamlined systems has garnered Pilipinas Teleserv an impressive repertoire of corporate clients, both locally and internationally. Pilipinas Teleserv takes great pride in being able to address the very specific needs of our clients. The company has successfully undertaken many diverse projects such as the creation of end-to-end business solutions for fast food chains, the development of social brand management tools for advertising agencies, the provision of technical support for companies in the technology industry, and the management of customer relations for telecommunications giants.

At present, Pilipinas Teleserv boasts three fully-equipped, strategically located offices in Metro Manila, a team of nearly 1500 highly-skilled, English-speaking contact center professionals, and a dedicated in-house software development team. Empowered by our people’s skills and armed with our technological facilities, the company easily meets even the most stringent client and industry requirements. Our commitment to innovation ascertains our dedication to addressing our clients’ evolving needs.

Our company never tires of finding ways to help our clients more efficiently interface with their own clients and enriching their customer relationships.

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Services and Solutions

We have built an extensive experience in developing solutions for the diverse requirements of our clients.

 

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The Philippines: the preferred location

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Companies across the globe have recognized the unique character of Filipino professionals: exceptional oral and written English skills, an innate service culture and warm temperament, and a natural tenacity for critical thinking and analysis. Formalizing this reputation, Everest Research proclaimed the Philippines in 2011 as the world’s preferred location for voice services. This feat is ascribed to the tremendous strength and the world-class quality of the Filipino talent pool, traits which are uniquely formed by the country’s rich socio-historical situation.

The Contact Center Association of the Philippines pegs the average number of college graduates produced by local universities yearly at 450, 000, making the literacy rate in the country one of the highest in the world. With the medium of instruction used in schools beginning kindergarten up until university is English combined with the country’s deep immersion in Western culture, it comes by no surprise that the Philippines is the third largest English-speaking country in the world.

A developing country, real estate in the Philippines is inexpensive. Cost of living is low, making it possible to live very comfortably on relatively modest wages. In spite of the general affordability of resources, however, telecommunications infrastructure and access to cutting-edge technology remains globally competitive.

Established and run by the best homegrown professionals in the country, Pilipinas Teleserv extends to its clients all the strategic advantages of having a call center in the Philippines. We deliver high productivity at relatively low labor cost and staff all accounts with a very talented pool of English speaking agents with multiple skill sets.