Our acute abilities to determine and address the unique needs of our clients and their customers are what set us apart from the herd.
From operations, to technology, to business strategy, our unfaltering dedication to building better relationships drives us to great depths to understand the distinct requirements of every project. We take the time to understand your processes and find ways to improve them.
Unlike most business process outsourcing companies, whose commitment normally ends with the hiring and training of call center agents, we take the further step into understanding the businesses of our clients to deliver state-of-the-art solutions that fill any gaps in efficiency and productivity.
Come to us and watch us go the extra mile to provide you with services and solutions to streamline your business processes and enrich your customer relationships.
We meet the challenge of staffing unique, highly specialized, and multiple skill sets – from agents to supervisors to managers. This enables our operations to deliver efficiently at the customer’s point-of-need and effectively create an experience that will keep the customer coming back for more. Our people build meaningful relationships that help you keep your customers. And win new ones.
As one of the BPO companies that invest in multichannel contact points, we have since grown our network to reach the Asia-Pacific regions, reaching as far out as Australia and New Zealand. Our team of experts continue to explore untapped avenues in the industry to uncover better and more efficient means to enhance our service offerings, hasten our clients’ ROI, and spread the unique Pilipinas Teleserv experience of excellent customer relationships.
Fully redundant – ensuring 100% business continuity in spite of extreme weather conditions, system lags, and other unavoidable circumstances.
Intelligent Monitoring and Archiving Solutions – all customer touch points, be it voice or non-voice, are strictly monitored, recorded, and archived securely.
Best-of-breed infrastructure standards – adhering only to the industry’s newest and latest requirements in technological infrastructure setups for clear, uninterrupted customer interaction.