Citizen Services
We have revolutionized the way Filipino citizens transact with the government through the proprietary solutions that we have implemented for various Philippine government agencies.
Services and Solutions

Pilipinas Teleserv provides Filipino citizens with a stress-free alternative to acquiring their civil registry documents from the National Statistics Office (NSO) through Requests for birth certificates, marriage certificates, death certificates, and certificates of no marriage (CENOMAR) are made via the hotline or the website and delivered right to one’s doorstep.

DFA Passport Appointment System

Pilipinas Teleserv has transformed the way Filipino citizens transact with the Department of Foreign Affairs (DFA) through the DFA Passport Appointment System. The process of applying for a new passport and renewing an expiring passport has become much more swift and convenient as applicants can now properly plan their visits to the DFA offices.

Contact Center ng Bayan

From September 2012 until March 2014, Pilipinas Teleserv managed the Philippine Government’s ambitious Contact Center ng Bayan project, a national helpdesk that utilizes citizen vigilance to keep government offices and agents accountable for their actions. Concerned citizens can lodge complaints and request for information via the hotline, SMS, and email.

GSIS Contact Center

Pilipinas Teleserv has empowered the Government Service Insurance System (GSIS) to offer excellent service to their two million members and beneficiaries through the GSIS Contact Center. Membership concerns, pension inquiries, and even Skype appointments can all now be made remotely from anywhere in the world through any of the contact center’s multiple touch points.

The People

Our People

We meet the challenge of staffing unique, highly specialized, and multiple skill sets – from agents to supervisors to managers. This enables our operations to deliver efficiently at the customer’s point-of-need and effectively create an experience that will keep the customer coming back for more. Our people build meaningful relationships that help you keep your customers. And win new ones.

The Processes

Our Processes

As one of the BPO companies that invest in multichannel contact points, we have since grown our network to reach the Asia-Pacific regions, reaching as far out as Australia and New Zealand. Our team of experts continue to explore untapped avenues in the industry to uncover better and more efficient means to enhance our service offerings, hasten our clients’ ROI, and spread the unique Pilipinas Teleserv experience of excellent customer relationships.

The Technology

Our Technology

Fully redundant – ensuring 100% business continuity in spite of extreme weather conditions, system lags, and other unavoidable circumstances.

Intelligent Monitoring and Archiving Solutions – all customer touch points, be it voice or non-voice, are strictly monitored, recorded, and archived securely.

Best-of-breed infrastructure standards – adhering only to the industry’s newest and latest requirements in technological infrastructure setups for clear, uninterrupted customer interaction.