Pilipinas Teleserv is one of the biggest success stories among Philippine contact centers.
Pilipinas Teleserv put itself on the map in the year 2000 when the contact center launched NSOHelpline.com, a novel solution to the Philippine government’s problem of facilitating requests for public documents. This innovation boosted the productivity of the National Statistics Office (NSO) by presenting a reliable alternative for processing requests, almost entirely eliminating the previous need to be physically present at the NSO just to make a request. The success of this project opened many doors for Pilipinas Teleserv to serve the Philippine government by providing efficient ways to interact with its citizens.
Today, Pilipinas Teleserv boasts an accomplished array of government projects, providing an extensive variety of services from appointment systems, inquiries and claims facilitation, and projects that promote civic engagement and vigilance.
Our company continuously finds ways to facilitate more effective communication between the Philippine government and its citizens.
The company’s acuity for designing efficient, streamlined systems has garnered Pilipinas Teleserv an impressive repertoire of corporate clients, both locally and internationally. Pilipinas Teleserv takes great pride in being able to address the very specific needs of our clients. The company has successfully undertaken many diverse projects such as the creation of end-to-end business solutions for fast food chains, the development of social brand management tools for advertising agencies, the provision of technical support for companies in the technology industry, and the management of customer relations for telecommunications giants.
At present, Pilipinas Teleserv boasts three fully-equipped, strategically located offices in Metro Manila, a team of nearly 1500 highly-skilled, English-speaking contact center professionals, and a dedicated in-house software development team. Empowered by our people’s skills and armed with our technological facilities, the company easily meets even the most stringent client and industry requirements. Our commitment to innovation ascertains our dedication to addressing our clients’ evolving needs.
Our company never tires of finding ways to help our clients more efficiently interface with their own clients and enriching their customer relationships.