The success of Pilipinas Teleserv is anchored upon our ability to develop efficient, streamlined, and cost-effective customer management solutions tailored to meet the unique needs of our clients. We are known for designing and implementing unique, fully customized, end-to-end solutions that reflect each of our clients' distinct ways of doing things. Our commitment to innovation and optimization lends to our reputation as a trailblazer in the Philippine contact center industry, with the unique solutions we have developed for our own clients setting the bar for industry standards.
Our company's strength is fortified by the robustness of our three operational sectors:
We at Pilipinas Teleserv strive for seamless integration into each client’s unique brand and culture. As the interface between our clients and their customers, we see it as our duty to act as extensions of our clients and thus imbibe our customer service representatives with the great responsibility of being ambassadors of our clients. It is for this reason that we implement very stringent staffing processes, hiring only the most promising, talented individuals equipped with highly specialized, multiple skill sets who are guaranteed to consistently deliver memorable customer experiences that encourage both customer acquisition and customer retention.
Our wealth of experience in end-to-end customer management solutions enables us at Pilipinas Teleserv to bring innovation and optimization to the businesses of our clients. Having been in the Philippine contact center industry since its genesis, our company has an immersive understanding of how to optimize customer management processes to boost productivity and efficiency. We take great care in designing business processes—from workflows to systems—streamlined to the unique situations our each one of our clients, guaranteed to help our clients attain superior returns and better customer engagement.
Pilipinas Teleserv's commitment to innovation and optimization is strikingly evident in our investments in technology. Our infrastructure is best-of-breed, constantly updated to keep abreast with global industry standards. Our systems are redundant, with all our critical systems having provisions for backup, fail-safe, and fail-secure to meet operational challenges. Our in-house technical support and development teams persistently monitor our systems, striving to render our clients and their customers reliable, uninterrupted service.