Celebrating 25 Years of Service: The Journey of Pilipinas Teleserv

A Humble Start with a Big Vision

Pilipinas Teleserv began operations with a simple yet powerful vision: to establish more effective connections between citizens and institutions through efficient, people-focused contact center services. We recognized the significance of bridging communication gaps, whether for public services or private sector partnerships, and committed ourselves to being the contact center outsource partner that achieves this goal.

At that time, the BPO sector in the Philippines was still in its infancy, and the concept of a customer-focused, technology-enabled service provider for government transactions was innovative and pioneering. We embraced the challenge and launched our inaugural citizen-centric project: optimizing access to public documents. While it presented challenges, it was a necessary endeavor that yielded significant benefits.

PSAHelpline.ph: A Game-Changer in Government Services

One of our proudest achievements came with the launch of PSAHelpline.ph—a breakthrough online platform that brought the Philippine Statistics Authority’s services directly to the people.

As one of the pioneering contact center companies focused on public service, we handled document requests with precision, empathy, and professionalism. Through PSAHelpline.ph, we provided contact center services including customer assistance, order processing, and outbound calling for delivery coordination. This initiative not only revolutionized how Filipinos access government services but also helped shape how the world sees Filipino BPO excellence.

Strength in Resilience, Growth Through Integrity

Our 25-year journey wasn’t always smooth sailing. Like many BPO companies in the Philippines, we faced economic downturns, global shifts, and the massive disruption brought by the pandemic. But our core values—resilience, ingenuity, integrity, and hard work—carried us through.

We adapted swiftly to a remote and hybrid workforce model, implemented new technologies to ensure business continuity, and kept our teams safe while keeping services uninterrupted. These experiences strengthened our identity and reaffirmed our mission: to provide meaningful contact center services with a heart.

Today, we are home to passionate professionals who embody the spirit of excellence, whether in voice, non-voice contact center roles, front-line customer care, or back-office support. For those exploring contact center hiring or searching for BPO hiring opportunities in Metro Manila, Teleserv continues to be a beacon of career growth, learning, and purpose.

Looking Ahead: The Future of BPO in the Philippines

As we celebrate our 25th year, we also look to the future with excitement. The BPO industry in the Philippines is evolving rapidly—with AI integration, omnichannel support, and hyper-personalized customer experience shaping the next era of service. Pilipinas Teleserv is ready.

Our focus remains on harnessing innovation to better serve our clients and the public. We’re expanding our capabilities in digital services, strengthening our position in business process outsourcing in the Philippines, and exploring more ways to make PSAHelpline.ph even more accessible to every Filipino.

We remain rooted in our vision: to be more than just another BPO contact center. We are a purpose-driven BPO contact center, committed to nation-building and creating impact—one call, one interaction, and one solution at a time.

Thank You for 25 Years

To our clients, partners, employees, and every Filipino we’ve served—thank you for being part of our story. You’ve helped shape us into one of the most trusted contact center companies in the country, and for that, we are deeply grateful.

As we continue to grow and evolve in the BPO space, we remain committed to our founding values. Here’s to the next chapter of delivering world-class business process outsourcing in the Philippines, powered by the heart and soul of the Filipino workforce.

We are Pilipinas Teleserv.