How We Do Things Differently

Philipine Statistics Authority (PSA)

As a trusted service provider, Pilipinas Teleserv has been instrumental in assisting PSA with its mission to deliver efficient and accurate civil registry services to the Filipino people. Through PSAHelpline, Filipinos were provided the option to conveniently order their PSA certificates online and have these delivered to them.

Government Service Insurance (GSIS)

Pilipinas Teleserv provided GSIS members and pensioners with a reliable and efficient channel for addressing their concerns and inquiries. GSIS was able to streamline its frontline service operations and ensure that members and pensioners received timely and accurate responses to their requests.

MCCANN Relationship Management Manila (MRM)

MRM tapped Pilipinas Teleserv to handle the Social Command Team for one of their biggest clients: a leading soda brand in the world. In addition to responding to inquiries and complaints, Pilipinas Teleserv also helped MRM gather valuable insights through customer feedback. By analyzing customer conversations and feedback on social media platforms where MRM maintains its presence, the team is able to identify trends and areas for improvement, which helps MRM develop more and better marketing strategies.

Telecommunication Services

Through partnerships with companies in the telco industry, Pilipinas Teleserv was able to offer a range of customer service solutions to millions of telecom subscribers across the Philippines. These services include account activation and management, technical support, and billing inquiries and concerns.

Customer Satisfaction

One of Pilipinas Teleserv’s key offerings is its ability to host customer satisfaction surveys for its clients’ brands. The surveys are highly customizable and can be tailored to the specific needs of each client. Pilipinas Teleserv also provides comprehensive reporting and data analysis, allowing clients to easily track and measure the results of their surveys.

Appointment System

Pilipinas Teleserv has developed advanced appointment systems for key government agencies such as the DFA and PSA CRS appointment system, among others. These have significantly reduced wait times and improve the overall experience for Filipinos transacting with these government agencies. These systems demonstrate the company’s dedication to provide innovative and effective customer service solutions, and its ability to meet the unique needs of government agencies.

Ticketing System

Pilipinas Teleserv’s ticketing system is a versatile solution that is available to both government and private corporation clients. One of its key features is its flexibility; it can be customized to meet the unique requirements of clients including branding, reporting, and data management.

Food Delivery Services

Designed to provide customers with a quick, convenient, and reliable way to order their favorite meals from their preferred restaurants. Pilipinas Teleserv helped manage a fast-food brand’s contact center and this significantly improved the operational statistics and sales figures of the client’s delivery service. This helped strengthen the client’s brand recognition and customer loyalty and retain its position as a leader in the food delivery industry.

Help Desk

The Contact Center ng Bayan is an initiative of the government to provide a mechanism for citizens to report their concerns, complaints, and inquiries regarding government services. The goal of the project is to improve the delivery of government services and enhance transparency and accountability. Pilipinas Teleserv’s participation in the CCB project has been an essential component in the government’s efforts to provide efficient and accessible public service to all Filipinos. Pilipinas Teleserv has committed itself to providing excellent customer service by deploying well-trained representatives who are knowledgeable about various government services, policies, and procedures.